Shipping & Returns & Refunds
General Shipping - USA and CANADA
Please make sure to also read our SHIPPING FAQ page.
At Italian Barber, all shipments over $60 USD (before any applicable taxes) within the contiguous USA and Canada (Excluding Territories) are FREE. Regular ground service only. THE WEBSITE IS PRICED IN US DOLLARS but you may check-out and pay in USD or CAD.
At Italian Barber, all shipments under $60 within the contiguous USA and Canada(Excluding Territories) are a flat rate of $6.95(Orders shipped within USA & Canada below $35 USD value may be charged a small added premium depending on the zone). You can also choose to upgrade to EXPEDITED / PRIORITY an added fee - We will ship Priority in Canada by UPS Standard Ground or Canada Post Expedited Parcel.
Shipping to PO Boxes is at the customer's risk. If parcels are lost, stolen or improperly returned to us, the customer bares the risk of expense.
**VERY IMPORTANT**: If you ship the parcel to a third party location, including a hotel, a family or friend's residence or a forwarding service in another country, you accept all the risk for any delivery problems. If the parcel does not successfully arrive, we will not issue a refund until we receive the parcel back from our courier and the refund will be minus and return shipping expenses.
Delivery standards for USA are as follows...
1. Standard Ground parcel, 5-10 business days. Delivery standards are not guaranteed.
2. Expedited service (UPS Standard Ground), 3-7 business days (depending on State) with a point-to-point tracking number.
Generally, orders placed with us will leave our warehouse within one to two business days. Occasionally, due to unforeseen circumstances, an order will take up to three days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available to us. Generally we will ship all orders via Canada Post and UPS. We reserve the right to use any carrier.
Shipping Address - Italianbarber.com will ship to the address you entered as your shipping address. It is the Buyer's responsibility to ensure that this address is entered correctly including any apartment numbers or special instructions.
Shipments To Alaska, Hawaii, US Territories and Canadian Territories
We are happy to ship to one of these areas but unfortunately additional shipping may be charged. To see the cost to ship to one of these areas, add a product to your cart and go through the checkout process. Costs are determined by your exact location. In the event that the system does not add any additional shipping, Italian Barber will contact you to inform you of the additional shipping, if any apply. In the event that you choose not to pay the additional shipping within 48 hours, Italian Barber has the right to cancel the order and will refund your payment in total. All shipments to one of these areas will also ship within 3 business days. In most cases, your order will leave our warehouse within 1 business day. Please note that shipments containing products with Alcohol must be shipped with USPS Parcel Select Ground service and delivery times will be increased significantly.
Shipments To APO/FPO and Military Mail
Unfortunately, we cannot ship any products that contain alcohol to any APO/FPO addresses. If you order a product with alcohol, we will email you and you can choose to remove that item and get a refund or cancel and we will refund the entire order.
International Shipping (Most Countries)
- Up to 250g...$9.99 to $24.99
- 250g to 1000g...$19.99 to $34.99
- 1000g to 2000g...$29.99 to $44.99
- 2000g to 3450g...$39.99 to $59.99
- 3451g to 4500g...$49.99 to $69.99
- 4501kg to 6000g...$79.99 to $99.99
We definitely offer international shipping. Please contact us at italianbarberhelp@gmail.com or though our contact us page for a personalized quote.
For international orders (orders outside of USA and Canada), please be aware that we can't control your countries customs department. The clients bares the risk of customs issues, it's something outside of our control.
As a guide, Shipping estimates are as follows to most countries:
a) Canada Post International mail takes up to 30 business days.(Depending on the choice that you make for shipping)
b) Any claims for lost packages can not be made until 75 days after the shipping start date.
c) There is No Guarantee on delivery times.
d) For orders with alcohol based products, glass bottles, or flammables (Colognes, Aftershave lotion, canned shaving foam, etc.), he or she orders at their own risk. We cannot guarantee delivery, nor that the product will not be damaged, emptied or confiscated by authorities. If you are in doubt, please ask us before ordering!
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us at italianbarberhelp@gmail.com or through our contact us page. If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.
Returns & Refunds
All returns must be sent back to our location in Toronto, Ontario, Canada. Please ask us first for the return address and the details that must be put on the customs invoice (if you are returning product from a country outside Canada).
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You decided to cancel your order before it ships
If the order hasn't been shipped out yet, we can cancel the order and issue a refund, however, you will incur a 3.5% administration charge. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below. This 3.5% charge offsets part of the merchant fees that do not get refunded back to us from Paypal and the credit card providers.
2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed
If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
3. You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.
4. You've received the product but you've decided you want to return it
If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
1) The item must be unopened, unused, and still in the original packaging.
2) You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.
3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all three of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you over the phone):
1) You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR
2) You can get a cash refund for the amount you originally paid LESS a 15% restocking fee and our actual cost for shipping and handling.
In either case, you are responsible for return shipping charges to return the product to us.
5. You refuse the delivery of your order, and it comes back to us
If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling plus the amount we are charged for return shipping. We do not recommend refusing delivery of a package because return service is not guaranteed and many times the parcel will not be successfully delivered back to us. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.
italianbarberhelp@gmail.com or though our contact us page